Homepage
Your Workforce Management Knowledge Base
A practical glossary and resource hub for understanding WFM terms, data, and concepts.
Workforce Management (WFM) is full of specialized terms, data models, and processes. This site is designed to be your go-to glossary and knowledge directory — helping you quickly find clear explanations, definitions, and context.
Whether you’re an analyst, manager, HR professional, or developer, you’ll find concise definitions and structured references to make WFM concepts easier to navigate and apply.
Glossary of Terms
Plain-language definitions for WFM concepts, metrics, and processes
Data & Queries
Explanations of WFM data fields, KPIs, and how they connect
Best Practices
Guidance for applying WFM knowledge in real scenarios
Resources
Links, examples, and frameworks for deeper learning
Start Exploring
Browse the glossary or dive into categories like Attendance, Absence, Scheduling, Employees, and More.