WFMQL 🗓️ Shift Planning
🗓️ Shift Planning
🧑💻Planning & Scheduling
This section outlines how we design and manage employee shift schedules to ensure continuous business coverage, fairness, and operational efficiency.
🕒 Standard Shift Types
| Shift Name | Time Range | Common Use |
|---|---|---|
| Morning Shift | 6:00 AM – 2:00 PM | Operations, Retail, Support |
| Afternoon Shift | 2:00 PM – 10:00 PM | Retail, Customer Service |
| Night Shift | 10:00 PM – 6:00 AM | 24/7 operations, Security |
| Split Shift | 8:00 AM – 12:00 PM / 4:00 PM – 8:00 PM | Flex staff |
| On-Call / Backup | Variable | IT Support, Emergency roles |
🔁 Rotations may be weekly or monthly depending on team type and role.
🧮 Shift Rotation Logic
- Ensure fair rotation of weekends, nights, and holidays.
- Limit consecutive night shifts to avoid burnout (max 4 in a row).
- Balance workloads evenly using:
- Skill levels
- Team headcount
- Seniority when needed
Example Weekly Rotation:
| Day | Employee A | Employee B | Employee C |
|---|---|---|---|
| Monday | Morning | Afternoon | Night |
| Tuesday | Afternoon | Night | Morning |
| Wednesday | Night | Morning | Afternoon |
| … | … | … | … |
📅 How Scheduling Works
- Planner/Team Lead drafts next week’s schedule every Thursday.
- Employees are notified via email and dashboard Friday morning.
- Shifts are posted in Shift Dashboard.
- Any requests for change must be submitted by Friday EOD.
– Weekly Shift Calendar –
Shift Schedule: June 17 – June 23, 2025
| Time | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|---|---|---|
| 06:00 – 14:00 Morning | 👩💼 Alice | 🧑🔧 Bob | 👨💼 Carla | 👩💼 Alice | 🧑🔧 Bob | 👨💼 Carla | 👩💼 Alice |
| 14:00 – 22:00 Afternoon | 🧑🔧 Bob | 👨💼 Carla | 👩💼 Alice | 🧑🔧 Bob | 👨💼 Carla | 👩💼 Alice | 🧑🔧 Bob |
| 22:00 – 06:00 Night | 👨💼 Carla | 👩💼 Alice | 🧑🔧 Bob | 👨💼 Carla | 👩💼 Alice | 🧑🔧 Bob | 👨💼 Carla |
📝 For changes or swaps, submit a request via Shift Swap Form
🔄 Shift Swap Policy
- Use the Shift Swap Form
- Swaps must be between employees in the same role
- Manager approval is required
- Last-minute swaps (<24h) allowed only in emergencies
❗ Absences and No-Shows
- If you can’t make your shift:
- Notify your manager ASAP
- If no replacement is found, you may be marked as unexcused
- Three no-shows in 30 days may lead to HR review
✅ Compliance & Fairness
- Maximum working hours: 48 hrs/week
- Minimum rest between shifts: 11 hours
- At least 1 day off every 7-day period
- Double shift (>12 hours): prohibited unless authorized
📊 Tools Used
- Shift Dashboard
- Shift History & Logs
- Optional integration: Power BI, Google Sheets, HR system
🧭 Who to Contact?
For scheduling questions or special requests:
📧 Schedule Coordinator: scheduling@yourcompany.com
📞 Manager Hotline: +123 456 789